ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It sets out the criteria for a quality management system, providing a set of principles and a framework to allow an organisation to satisfy customers and other stakeholder consistently. There are seven key principles which provide the basis for implementing and maintaining effective processes through continuous quality management. It is the most widely used QMS standard in the world, with over 1.1 million certificates issued to organisations in 178 countries.*as stated by the ISO organisation 2015
There are seven basic principles which relate to the ISO quality management standards:
3 Engagement of People
4 Process approach
6 Evidence-based decision making
7 Relationship management
Whether a large or small organisation, these principles help ensure customer satisfaction through consistently providing a good service and product, and brings many business benefits too, like reduced operating costs.
What are the benefits?
There are many benefits for implementing the ISO 9001 quality standard, both for the customer and the organisation. The ISO principle of Customer Focus states that it is a requirement to meet, and strive to exceed the customer requirements and expectations. For the customer this means that they are getting satisfaction, and for business this is likely to improve the customer relationship, increasing customer loyalty and enhancing the business profile.
The relationship management principle focuses on managing its relationships with all interested parties. This includes customers, suppliers and employees among others. Engaging and understanding the needs and wants of the interested parties helps enhance organisational performance.
ISO 9001 is a continuous process, and requires all involved to be engaged and invested in achieving the quality standards. Leaders play an important part in creating conditions which allow the organisation to achieve the objectives, and engaged employees help to deliver them, whether through creating cost effective processes, helping to reduce operating costs, or in customer service. All areas of the business are touched by the principles, from the accounts to the manufacturing department, all are involved in the ongoing improvement of the organisation.
For more information about the principles, the benefits and how they can be implemented, click here for the ISO produced Quality Management Principles PDF document.
|Freddy Products ISO 9001 certificate|
Our quality policy statement
The Company policy is to supply quality products and to offer best practice industry standards in terms of availability and delivery to its customers.
The company recognises that the involvement and co-operation of all employees in the quality concept is an essential part of achieving the required standards and it is the function of all levels of management to foster and promote this attitude.
The company is dedicated to continuous improvement through established and on-going objectives, set and constantly reviewed by the management…..
(Extract from Freddy Products Ltd Quality manual)
We believe that by implementing ISO 9001, and through continuously reviewing and improving our processes, we have improved our customer satisfaction. We ask customers for feedback on a regular basis to ensure we are exceeding expectations. Our operating costs have reduced in key areas, and by engaging with employees and discussing how we can go forward and improve our performance, we are seeing consistent growth and development. This In turn has helped to increase our business base, and improve our stakeholder relationships, as well as being able to say we have achieved, and are compliant with a globally recognised industry standard!
*ISO organisation. ISO 9000 - Quality management [online] Available from: http://www.iso.org/iso/iso_9000 [accessed 18.09.2015]